Fully Automated Live Chat

We do all the work to implement and get it running and monitor it 24/7 for you. You sit back and get the leads

We Book The Demos – You Close The Deals

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No Credit Card Required

Barely any work on my part. Of course, the other best part (and the most important) is that we've seen a major increase in sales

VP Marketing
Interguard Software

First Fully automated Live Chat

How does it work?


Close More Deals
Demo Bookings

Increase Booked Demos and Sales Qualified Leads by over 25% without increasing your ad spend

Higher Conversions

Boost your website conversion rate by 100%

Leads to Sale

Increase Lead to Sale conversion by 28% through better qualified leads


Action your leads on time with our CRM integration​

“Over 1100 Integrations and a custom REST API, changes are we’ll be able to integrate your leads with no matter what you have on your end. Our automation and integration make sure there is no interruption to your normal business processes – Onboarding is a breeze.

24/7 sales and customer support has boosted our sales and client satisfaction ratings and reduced the workload for our internal sales team.


Watch A Demo get Booked in real time

Over 2500 users and counting

Questions and Concerns?

Our experience and past performance allows us to have the confidence to back our results with a guarantee

Of course, if we do not hit 25% and you call on the guarantee we will honor it 100% – no questions asked

We only charge based on the conversions we deliver

We operate with your existing traffic – no need to advertise to increase the number of demos booked – We only charge based on the conversions we deliver

Increasing your conversion rates and increasing your sales to leads ratios means you get more from your marketing investment – the ROI increases accordingly

    • We Increase Booked Demos and Sales Qualified Leads by over 25% without increasing your ad spend
    • We Boost your website conversion rate by 100%
    • We Increase Lead to Sale conversion by 28% through better qualified leads 
    • and all through your exisiting CRM or business process (calendar).

There are no lock in contracts – it’s a month to month agreement

We do have a minimum spend of $21.50 per month (This does include your first lead)

We have an integration with Zapier so we can connect to over 1000 apps and counting. We also have our own API so can integrate with custom built platforms as well.

Each partnership is completely personalised and flexible as required.

Each partnership is completely personalised and flexible as required.

Chat Metrics Privacy Policy

This Privacy Policy details how Chat Metrics collects, holds, uses and discloses personal information when you use www.ChatMetrics.com (website) and in your dealings with Chat Metrics generally, including but not limited to the managed chat service provided to our clients via their websites. The Chat Metrics privacy practices are regulated by the Privacy Act 1988 and the Australian Privacy Principles.

Personal information

Personal information is information or an opinion about an identified or reasonably identifiable individual, whether or not the information or opinion is true and whether or not the information is recorded in a material form.

Types of personal information we collect

In the course of providing our products and services to you and to our clients, the types of personal information we collect from you include your name, address, telephone number, email address and financial information.

How we collect personal information

Chat Metrics collects personal information though the website and directly from you in the course of our dealings with you and information provided by you through our managed live chat service on our clients websites.

What information do we collect?

When you look at the pages on this site, and those client sites that utilise our managed live chat service our computers automatically record information that identifies, for each page accessed:

  • the IP (Internet Protocol) address of the machine which has accessed it;
  • your top-level domain name (for example .com, .gov, .au, .uk etc.);
  • the address of your server;
  • the date and time of your visit to the site;
  • the pages accessed and documents downloaded;
  • the previous site visited; and
  • the type of browser and operating system you have used.
  • the content of your chat transcript

‘Cookies’ are small pieces of text data that a web server can store on, and later retrieve from, a user’s computer. They do not personally identify you, but do identify your browser. Cookies can be either ‘persistent’ or ‘session’ based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you shut down your browser.

Chat Metrics’s site uses persistent cookies.

They record your preferences in relation to your use of the site and provide us with other information about your enquiry that allows us to recognise your browser if you return to this website in the future. This allows Chat Metrics to present information that may be most relevant to you based on your previous visits. They also help the Chat Metrics understand what parts of the site users find the most useful and improve the effectiveness of the website. The cookies on this site do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the internet. Chat Metrics makes no attempt to associate cookies with users’ names or identities. Our server cannot find out your name or email address, or anything about your computer, by using cookies.

How do we use and disclose the personal information collected?

In the course of our business dealings with you, we will use the personal information for the purpose for which we have collected it, or related purposes. Without limitation, the purposes for which we may use and disclose personal information include:

  • providing our goods and services to you;
  • communicating with you regarding our goods and services;
  • managing our business, including for our internal administrative, research, planning, marketing and service development.
  • conducting sales and product analysis; and
  • where you would expect us to do so, sending you information about our products and services.

The information collected during each visit is aggregated with similar logged information and published in reports in order for Chat Metrics to identify patterns of usage of the site. This will assist us in improving this site and the services offered on it. Chat Metrics will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, unless it is allowed to do so in accordance with the Privacy Act 1988.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by Chat Metrics for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

Overseas disclosure

Chat Metrics is not likely to disclose your personal information overseas.

Access and Correction

We will take all reasonable steps to ensure any personal data we collect, use or disclose is up-to-date and accurate. If you believe personal information we hold about you is not up-to-date or accurate, you can ask us to correct it. You may ask us to provide you with details of the personal information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request. If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all requests for access and correction to:

Chat Metrics
677 Victoria St, Abbotsford, VIC, 3062

E-mail: support@ChatMetrics.com


If you consider a breach of the Australian Privacy Principles has occurred, please contact us through the details listed above and we will attempt to resolve your complaint. If you do not consider our response satisfactory, you can contact the Australian Privacy Commissioner at its website www.oaic.gov.au or by telephone on 1300 548 356.

Will this policy be updated over time?

This policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

Chat Metrics Terms and Conditions

Acceptance / Formation

Chat Metrics is a global provider of a fully managed 24/7 live chat platform designed to maximise the leads from your website. This agreement is made between Chat Metrics ABN 45 484 324 288 (CM) and any entity that uses the services (Client). By accepting these terms and conditions, the user confirms to have read, understood and accepted its contents. When the client uses CM it agrees to be bound by these T&C’s as a prerequisite and are obliged to observe these T&C’s. CM reserves the right to modify or alter these T&C’s at its sole discretion without notifying the Client each time of the implemented changes. The current version of the T&C’s are always available on our website https://www.ChatMetrics.com/ for the Client to familiarise themselves with at any time.


These T&C’s come into force when the Client starts using CM and continue until the client ceases using CM unless terminated in accordance with this agreement.


All services and software’s provided by CM during the course of the agreement shall be deemed as service or product. The use of any new services or products made available by CM from time to time after the user has accepted the T&C’s shall be subject to its provisions. CM reserves the exclusive entitlement to decide on functionality, features, the use, subject matter and the range of particular products and services as well as to cease providing these services or any part thereof.

The client will have access those portions of the CM products and services as provided for in their particular subscription including but not limited to Leads, Chats, Chat Transcripts, Reporting Metrics, Client Dashboard, Agency Dashboard, White Label Functionality.

Chat Metrics, services and products are exclusively designated for business use and must be used only in accordance with their purpose, application and their general characteristics. The client undertakes to use the products and services in accordance with their use, purpose and in the manner consistent with both these T&C’s and provisions of currently effective law.

The client bears full responsibility for all contents, phrases and entries added to the network in connection with the use of offered services and products.

The client understands, has become familiar with technical requirements necessary to use the services and products and has no objections in respect thereof. The client is aware of risk and threats connected with electronic data transmission.

Chat Metrics, reserves the right to access individual users’ and or clients accounts for the technical and administrative purposes and for security reasons. The obtained information in such a manner shall not be processed or made available to third parties unless required by provisions of law.

Fees and Payments

From the date of the subscription commencement and each month ongoing if the client wishes to continue using the service or product, payment must be made in advance for the appropriate pricing package / effective price list at the time.

All payments must be conducted electronically by external professional entities. Default in payment according to the current effective price list means resignation from the provides services or products. Receipts for all payments will be provided electronically. Clients will be provided with 14 days’ notice of all changes in the price list that affect them.

Intellectual Property, Trademark and Copyright Rights

The Client owns all rights, title and interest to the client content. The client grants CM a non-exclusive licence to use the client content for the purposes of performing CM’s obligations under this contract.

The client consents to CM using the clients company name and reproducing the clients logos for CM’s promotional and publicity purposes.

“Chat Metrics” is a trademark owned by Chat Metrics, registered Globally and is therefore subject to national as well as international protection. All services and products offered by Chat Metrics, which constitute specific works, are its exclusive property and are covered by an act on copyright and neighboring rights. Website addresses as well as their contents and layouts are protected by the aforesaid acts.

CM owns all rights (including intellectual property rights) title and interest to it’s software, services, products and training materials. CM grants the Client a non-exclusive and non-transferable licence to use its software, services, products and training materials for the term of this agreement. Prior written consent of Chat Metrics, is required for any not permitted business and non-business use of offered services and products. Such consent is required in particular when disseminating and publicizing particular elements (e.g. photos, films, texts) in other Internet services, printed publications, books, multimedia presentations and in other electronic media as well as for the disposal or use of its work (adaptations, alterations, modifications)

Unauthorized lending, sale, granting of further licenses and sublicenses to the offered products and services by the user without express consent of CM, is prohibited. Such acts are not deemed to be the proper use of services.

The user must not modify or change the purpose and use of offered services and products. Misleading others as to the existence of cooperation, association, relationship or acting on behalf of Chat Metrics, is prohibited.

Liability and Indemnity

The services are provided as is and the client agrees that it’s use of the Services and products are at its own risk. Unless mentioned in this agreement, CM makes no representations or warranties in relation to the Services or any products provided by third parties.

Chat Metrics, guarantees the highest quality of its operations to ensure accessibility and continuity of offered services and products in accordance with their use and purpose. No long-distance data transmission, however, guarantees 100% security, continuity and accessibility of the provided services.

Chat Metrics, does not guarantee compatibility of offered services and products with other producers’ software. The user shall bear responsibility for the choice and consequences following from the use of other software including its applicability to user’s objectives.

Chat Metrics, stipulates that opinions given by users do not reflect in any possible manner its views and opinions. Chat Metrics, does not monitor or control users’ opinions on a continual basis; if, however, any opinions in breach with these terms and conditions should be revealed efforts shall be immediately made to remove them as soon as possible.

Chat Metrics, shall bear no liability in particular for:

  1. All negative consequences being the result of force majeure,
  2. Phrases and entries added to the network in connection with the use of offered services and products,
  3. Unlawful and inconsistent with these terms and conditions users’ operations while using offered services and products,
  4. Disturbances in accessibility of offered products and services not caused by Chat Metrics,
  5. Damage suffered by the user arisen due to the suspension or closing the account by the user or for other reasons arising from the user’s fault,
  6. Damage suffered by the user as a result of a third party using his data that enable him to access the provided services and products,
  7. Damage following from the use or the impossibility to use offered products and services including damage actually suffered, the loss of expected benefits, data loss, damage or computer crash, the costs of substitute equipment and software, shut-down, company reputation infringement,
  8. Consequences of failure to perform or improper performance of obligations undertaken by other users even though such an obligation has been undertaken using offered products and services.

To the extent provided by law, CM’s aggregate liability arising in connections with this agreement will not exceed the value of the fees paid by the Client under this agreement in the 90days preceding the date of the claim.

Cancelling the Subscription

You can cancel your subscription at any time by emailing us at subscriptions. We simply request 30 days notice from your next billing date. After cancelling, your license will stop working immediately at the expiry of the notice period. Credit from previous payments will be lost and is not refundable.

Privacy Policy

Principles of user privacy protection including personal data protection have been described in a separate Privacy Policy

Refund Policy

Regardless of the billing cycle, we provide no refunds or credits for unused time of the service or plan downgrades if you decide to close your account before the end of your subscription period.

There will be no exceptions in order to treat all users equally and to keep our administrative costs low for the ultimate benefit of our customers. Details for trial license, paid subscription and canceling license are described on the refund policy page.