Live Chat Blogs

Insights of livechat, chatbots and conversation as a service

We love to write about our experiences and ideas, we have it all right here

Importance of Customer Churn Rate
Customer Churn

Importance of Customer Churn Rate

Which is easier, getting new clients or retaining existing clients? It depends on your product, your competition and your internal processes (Sales and customer success) However, if you can make your clients stick with your product, you have a better

How to Leverage Your Business Using Relationship Marketing?
Customer Relationships

How to Leverage Your Business Using Relationship Marketing?

In today’s digital landscape, we can literally connect with anyone anywhere in the world. With a click away you can connect with an old buddy on Facebook, a former colleague on LinkedIn, or a famous personality on Instagram. But a