7 Benefits of using Live Chat on your website


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Live Chat Customer Service Benefits and Advantages

When you add Live Help to your business web site, it allows you to decrease customer service response time and increase customer satisfaction. The majority of companies fail to efficiently use their web site to immediately provide information to potential customers.

Increase Web Site Revenue

The majority of people browsing your web site prefer to use Live Chat and receive immediate assistance rather than waiting in telephone queues or waiting for an email response.

Your potential customers and browsing site visitors are more than twice as likely to purchase products and services after using Live Help and chatting to your staff.

Live Help increases and builds customer trust and confidence in your businesses products and services. Customers are easily able to have their questions and concerns answered before they leave your web site when using Live Chat.

Reduce Customer Support and Sales Costs

Live Help customer support will enable your company to reduce the overall cost of providing customer service via. toll free telephone support lines within your conventional help desk system. These savings may range from $10 – $30 per customer support incident.

Give potential customers instant responses

Your potential customers require information to be delivered to them fast and efficiently. Live Chat allows your online customer service representatives to attend to your customer’s needs while they are browsing your website and before they leave to visit a competitor’s site.

Easily Accessible Customer Service

Live Help allows your customers to quickly locate a customer support representative that will assist them with any questions and information regarding your products and services, enabling you to increase your company revenue.

Live Help Software Benefits – Online Sales / Support

There are many benefits to providing Live Chat to your website visitors. By providing instant assistance via. Live Chat you can increase your online revenue with higher conversion rates and larger order sizes. Start selling instantly by chatting with your customers that are online and browsing your website now. Adding Live Chat to your website provides the following benefits:

  • Increase Visitors Trust
  • Improve Customer Satisfaction
  • Increase Customer Loyalty
  • Increase Conversion Rates

Proactively Seek Sales and Feedback

Live Help allows your sales and customer service operators to initiate Live Help chat requests to your online browsing site visitors. This allows your operators to ask your site visitors if they need any assistance before the potential customer leaves your web site.

Allowing your visitors to contact you online via. live chat will enable your sales team to seek new opportunities and improving closing sales with your online browsing visitors. Your sales operators and achieve this by pro-actively asking if your browsing site visitors need assistance. Our initiate chat feature is popup friendly and allows your browsing visitors to accept or decline an invitation.

Your browsing site visitors will receive a non-intrusive alert as shown below when your operators request a Live Help chat.

Receive Priceless Customer Feedback

By receiving priceless customer feedback during and after Live Help sessions, your company can focus on your customer’s needs, requirements and questions. Feedback received from each Live Help chat will allow you to continue to improve and enhance your website for future customers.

To learn more about our Live Help solutions feel free to browse through our Live Help features. Start providing successful, instant customer service to your web site visitors now!

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By : Terry Wilson

By : Terry Wilson

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