Thinking about Managed Live Chat? Things you need to consider…

Thinking about Managed Live Chat – there’s a lot to consider including DIY – It’s a new client booster! Don’t be fooled through thinking in will be super easy to do it yourself. And it all depends heavily on your objective of providing the live chat service on your website. The main objectives are: To provide customer […]

Reputation is the new currency……

Your customer can be your greatest marketing resource – believe it or not! Your customers know the value you deliver. They know what your service is like and how well you fulfil your promise. In this age of instant everything, reputation is the new currency. The first place people go to check you our is […]

How to get the most from your live chat service

Be available 24/7 Firstly, make sure it’s manned 24/7. Studies have shown that an unmanned chat service can be more damaging to the impression your website visitor has of your business than having no live chat service at all. Manning your chat service 24/7 can be onerous for small business. The alternatives do away with […]

24 LinkedIn Hacks for 2017:

Do you need a few tips to improve your effectiveness on LinkedIn? Andy Foote recently posted a question on LinkedIn: Calling all LinkedIn Grand Maesters! = What are your fave LinkedIn HACKS for 2017? What tricks/work-arounds do you use regularly today?   I had nothing to offer but jumped into the discussion openly admitting the […]

Amazon Rising – in Australia

What will it mean for online retailers in Australia? Our friends at statista sent this very unassuming chart. I didn’t think too much of it to start with. We all know #Amazon is big! Then, but hang on – bigger (nearly twice the size) for U.S. online shoppers than all search engines? As big as […]