The Role of Live Chat in Building Customer Loyalty and Why It Works?

It’s always intriguing to see what factors affect a customer’s purchasing decision. Often, in many cases, the decision to purchase a product or service has already taken place before any influence. Although it may be overstated to say that people are dying for brands, loyalty is a feeling that requires a profound imprint that makes […]

Conversational Marketing Tool – Live Chat vs. Chatbots

Conversational Marketing Tool – Live Chat vs. Chatbots

Today, we live in a world where everything is available to us on demand. All we need is an app on our smartphone to get a taxi, book a hotel room, and get laundry picked up on our schedule. As a consumer, we have the power to interact how we want, when we want, and […]

How SaaS Companies Can Get Qualified Leads In Five Simple Steps?

How SaaS Companies Can Get Qualified Leads

Today’s digital market is not about getting web traffic but about getting the “targeted” and “relevant” web traffic that could fetch qualified leads. Optimized websites help to generate qualified sales leads that guarantee true revenue for the companies. A well-optimized website constitutes 63% of the total sales and the rapidly growing internet adoption makes every […]

Is Your Online Business Ready For The Post Corona virus Recovery?

Covid proof your online business

As the coronavirus (Covid-19) global lockdown is expected to impact us into the future, all the contingency plans we use in the business right now are likely to stay for a while too. Social distancing, quarantine policies, work-from-home, email/phone communication, video conferencing, Live Chat, cybersecurity and social media activities have become the norm of the […]

Building Playbook for Bots is Time Consuming

Building Playbook for Bots is Time Consuming

Chatbots have come a long way. From the first chatbot ELIZA which was built by an MIT professor in the 1960s to the latest Siri, Google Now, Cortana, and Alexa, the evolution of Chatbots has grown leaps and bounds due to the advancement in AI technologies and adoption by businesses and people. However, the idea […]

The Secret To Building Deeper Customer Relationships

Learn how customer relationships enhance your business and gain an insight into how Managed Live Chat services can help you with that. Do you know that a positive human interaction reduces stress, anxiety and elevates endocrine-immune systems? Do you know the average life span of human increases when surrounded by cheerful people? People always need […]

Thinking about Managed Live Chat? Things you need to consider…

Thinking about Managed Live Chat – there’s a lot to consider including DIY – It’s a new client booster! Don’t be fooled through thinking in will be super easy to do it yourself. And it all depends heavily on your objective of providing the live chat service on your website. The main objectives are: To provide customer […]

Potential New Client? Don’t expect us to be here when you need us!

Don’t leave your Chat Box unmanned! Or with the “Leave us a Message” message! Your potential new clients will just leave! How would you like it if you walked into a store and the service team all had their backs to you and ignored you? You wouldn’t feel very welcome and certainly, you would not […]

Looking for more sales? Don’t forget your existing customers!

How much time have you spent thinking up new ideas to generate new business? Do you have a system? How much do you invest in marketing to bring new customers to your business? Statistics prove that the cost of acquisition of new customers (CAC – Customer Acquisition Cost) far exceeds the cost of growing sales […]