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Be available 24/7 Firstly, make sure it’s manned 24/7. Studies have shown that an unmanned chat service can be more damaging to the impression your website visitor has of your business than having no live chat service at all. Manning
Live Chat Customer Service Benefits and Advantages When you add Live Help to your business web site, it allows you to decrease customer service response time and increase customer satisfaction. The majority of companies fail to efficiently use their web
Increased usage on social platforms: Although the use of live chat on social media has been witnessed in the past years, it will emerge as a stronger resource in the coming year. A large number of customers spend their time
Relationships are a two-way street. When a mistake is made, it takes a simple ‘I’m sorry’ or ‘You’re forgiven’ to start the mending process. In the world of business, your support team is responsible for keeping the peace in customer
Do you need a few tips to improve your effectiveness on LinkedIn? Andy Foote recently posted a question on LinkedIn: Calling all LinkedIn Grand Maesters! = What are your fave LinkedIn HACKS for 2017? What tricks/work-arounds do you use regularly
What will it mean for online retailers in Australia? Our friends at statista sent this very unassuming chart. I didn’t think too much of it to start with. We all know #Amazon is big! Then, but hang on – bigger
