About us

One Million Jobs

ABOUT US CM
ChatMetrics about us

Our North Star is to help generate jobs for One Million People.

We will achieve this by:

  • Helping our clients grow

  • Growing ourselves

  • Chatmetrics.com University (CMU) - Supporting those unable to secure fulltime employment with skills, competency, knowledge and attitude to become financially self sufficient and independent.

  • Other charitable projects such as sustainable farming.

  • Chatmetrics.com is committed to people.

We believe that technology and knowledge are facilitators of employment. The recent advancements in AI make it easier for businesses to grow and create more skilled jobs. Chatmetrics.com is a fully staffed live chat service and software company that helps our clients increase their website conversion rates and speed up the lead generation process. Chatmetrics.com was founded in 2015 with a mission to make it easier for our clients to connect with website visitors and convert them into sales qualified leads. Our objective is to reduce the wasted advertising spend and ROAS by improving conversion rates. At Chatmetrics.com, our mission is to help our clients grow by providing a high-quality, 24/7 live chat service that drives conversions and leads. We do this to solve the Speed to Lead challenge that most organizations face. Our live chat service helps our clients engage with website visitors in real-time, qualifying website visitors and booking qualified prospects into the sales calendar of our client’s sales teams 24/7.

Our Motivation is to provide:

The reason we do what we do is to HELP.

H-To operate our business with Happiness.

E – To deliver Excellence for our clients.

L – To shower our families with Love.

P – To share Prosperity with our communities.

We have successfully brought the early stages of our employment program to fruition by providing paid training to individuals with the aim of them becoming financially independent in a sustainable manner.

The way we HELP is recognizing the four Ps:

People –

First and foremost we are in people business. Business is just a bunch of people working together.

Platform –

Technology (including AI) is an enabler and multiplier to be leveraged at every opportunity.

Process –

Repeatable systems deliver predictable, consistent and optimum results.

Partnerships –

We work with our clients to achieve shared goals. Our business is structured that if our clients are successful, then we will be successful. It’s our driving force.

We believe in the Three E’s… Message to new employees:

Excellence, Enthusiasm and Energy are the 3 E’s we expect every client will experience when partnering with Chatmetrics.com. We will make them feel great about trusting us, make it special for them and welcome and respect each and every one of them. Excellence is the expected standard at Chatmetrics.com. Excellence in all areas: Client Management, Client Outcomes, Professionalism and Commitment.
I want our team to be proud of Chatmetrics.com and that you would want to show it to all your friends and relatives, a better place to work than you’ve ever experienced before. A place where you feel welcome, valued and are developing your own capabilities to be the best person you can be.
Let’s talk about the 3E’s……..

Excellence

We work with our clients to achieve shared goals. Our business is structured that if our clients are successful, then we will be successful. It’s our driving force.

Enthusiasm

is doing what you do because you want to. You are interested in your role and your clients. You are eager to exceed your client’s and your company’s expectations of you. Your enthusiasm sees you complete every task at hand with a sense of urgency. Your enthusiasm is what you bring with you to Chatmetrics.com. We create the environment for it to thrive and flourish but it is yours to deliver from within. Chatmetrics.com and your clients will see your enthusiasm every touch.

Energy

gives us the strength to deliver Excellence with Enthusiasm at Chatmetrics.com every hour of every day of every week of every year. It is what gives you the power to be the best. Energy allows us to sustain our action towards our goals and deliver on our promises. Energy drives us forward with a sense of urgency. At Chatmetrics.com, we honour our commitments. Every time we make a promise to our clients – to our employees – we deliver our promise or more. Our integrity is paramount.

Team

Our leadership team
Terry Wilson

Terry Wilson

Co-founder and CEO

Pal Sidhu

Pal Sidhu

Co founder and CTO

Rajesh Chaturvedi

Rajesh Chaturvedi

Operations Lead

Sanghamitra Deb

Sanghamitra Deb

Head Trainer, QA and CI Lead

Kyle Rasmussen

Kyle Rasmussen

GTM Lead

Testimonials

We had like a chat bot that was obviously not natural language and sort of awkward. So it wasn't really used. And then, when we did the trial with Chatmetrics.com, our most valuable leads really came from Chatmetrics.com. We were still getting leads from those other avenues, as we still do today.

Elizabeth Harz
Elizabeth Harz Awareness Technologies

I am pleased to provide a glowing recommendation for Chat Metrics, a vital partner in our business operations at QSN Health. For over five years, Chat Metrics has been instrumental in delivering exceptional 24/7 sales-focused chat services for our company's website, quitstopnow.com. Chat Metrics' commitment to excellence is evident in their consistent communication, unwavering service, and outstanding support. Their team has demonstrated unparalleled professionalism, ensuring seamless interactions with our website visitors and effective conversion of leads into appointments by our sales team. Remarkably, in our extensive partnership, I have never encountered a situation where I needed to lodge a complaint or intervene to resolve any issues caused by Chat Metrics. This impeccable track record is a testament to the strength of their team as well as the reliability of their service offerings and processes. Without hesitation, I highly recommend Chat Metrics to any organization seeking reliable, results-driven chat services. Their dedication to client satisfaction and proven effectiveness make them an invaluable asset to our business, and I am confident they will exceed expectations for any company fortunate enough to engage their services.

Nigel Director, QSN Health

"The single best converting tool I have ever seen"

- Our Website had Traffic of just over 50k- Converting at 1.57%
- From the existing traffic ChatMetrics added 1.84% of conversion bringing it to 3.41%
- This result (117% increase) was achieved within 30 Days.

Redacted due to NDA

Redacted CEO

Chatmetrics.com improved sales conversion and It's helped product, it's help marketing and it evolves as we launch new products, the team learns through the conversations.

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