Live Chat Features and Benefits
Features based on feedback from our clients.
Our clients provide the feedback that drives our feature set. And when our clients talk, we listen. We understand that a great set of features are those that are valued by our clients and provide an excellent user experience. Our continuous improvement program delivers ongoing development of the Chat Metrics feature set aligned to our client feedback.
Top Features: CRM Routing Only Qualified Leads Full Chat Archives Smart Access Control Multi Website Support Email, SMS, Call Notifications
Fully Qualified Sales Leads
We only care for qualified leads. Throughout the conversation with your website visitors, we build trust, connect and get information that qualifies the lead as specified by our customer/website owner.
Conversion Overview
Get a quick glimpse into what how many chats took place in the last 7 days (or select any other period) and how many converted into leads/potential clients.
Dedicated Leads Page
History Of All Chats (leads and non leads)
If there is one medium that can tell you what your customers are thinking and what they have to say, that is the customer themselves.
Chat history contains all chat transcripts. It is great to see what your converted Lead conversations look like but there is a goldmine in non-leads too. See what the non-converting customers had to say, all inside ‘chat archives’ page.
Smart Access Control
Account owners can create unlimited users with different permissions such as
- Only access to service chats (used for customer service teams)
- Only access to leads (used for sales teams/sales managers)
- Only access to reports
- or a combination of any of the features such as leads, chat archives, invoices, settings, categories, outlets and much more.
Multi-Site Support
You own more than one website that you want to be powered with Chat Metrics?
We have you covered. Using our multi-site module you can see all your websites under one dashboard. Simply choose the website you want to see or view accumulated data on one page.